Shipping, Cancellations & Refunds

Order will be processed in a window of 2-5 business days. This may be affected by national holidays, vacation, etc. We will always notify the customer if there is a change in processing time.

Our orders ship with USPS, FedEx or UPS. Once the order is shipped, the customer will receive tracking information and is responsible for tracking their shipment. Pura Natura is not responsible for package theft or incorrect delivery. We ask that you please make sure you have put in the correct shipping address at check out or contact us immediately if there's an error with the address.

Once an order has been shipped, it CANNOT be cancelled.

Please track your order consistently. If the tracking shows your package was delivered and you claim you did not received your package, a claim will need to be filled with USPS by the customer directly. As a result, we are unable to issue a refund or replacement.

We want you to be happy with your purchase, however we do not allow returns or exchanges. Due to the nature of soap being a personal item, we cannot resell personal items that have not remained under our care. If you are unsatisfied with your purchase, please reach out to us.

Terms of Service:

Pura Natura has the right to terminate a transaction for any reason, at any time.